Refund and Return Policy
Returns
Dear Customer, You can cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). The time thereafter 48 hours you have the option to select another product anytime prior to taking possession. This is without penalty. You can request a refund with a restocking fee of 15%. Please note mattresses cannot be returned or exchanged once the product is in your home. If you have taken possession but are not happy with your purchase, you have 48 hours to select another piece with a restocking fee of 30%. You must make us aware within 48 hours of your dissatisfaction. All furniture must be received in our distribution centre within 7 days of possession. Any Product Protection Plan Care Kits will be refunded if un-opened package is returned to our store. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business day.
Dear Customer, You can cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). The time thereafter 48 hours you have the option to select another product anytime prior to taking possession. This is without penalty. You can request a refund with a restocking fee of 15%. Please note mattresses cannot be returned or exchanged once the product is in your home. If you have taken possession but are not happy with your purchase, you have 48 hours to select another piece with a restocking fee of 30%. You must make us aware within 48 hours of your dissatisfaction. All furniture must be received in our distribution centre within 7 days of possession. Any Product Protection Plan Care Kits will be refunded if un-opened package is returned to our store. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business day.